Terms and Conditions

1. Nature of the platform

Farha is a Saudi platform that enables beauty salons and care centers to list their services and manage their available times. The platform is an organizing intermediary, and is not the provider of the services listed on it.

2. The account

• The information entered must be accurate and up to date.
• You are responsible for keeping your login details confidential.
• The account is for your personal use or for your business, and is not to be shared.

3. Business obligations

• The business must be operating and lawfully licensed.
• The services, prices, and durations listed must be accurate.
• The published available times must be honored.
• No content that violates Saudi regulations or public morals may be listed.

4. Verification

The verification badge is granted by the Farha team after reviewing the business's details, and a business cannot grant it to itself. It may be withdrawn if the details prove to be inaccurate.

5. Content

Your business data remains your property, and you grant Farha the right to display it on the platform and its public pages for as long as it is published. You have the right to hide it at any time.

6. Subscription and payment

Farha operates on a subscription basis for businesses. Every business starts with a free 14-day trial upon registration, with no payment. After the trial ends, the business chooses a plan and pays for it online through the Moyasar gateway to activate its subscription.

The subscription is paid per cycle (monthly or yearly). There is no automatic renewal and no recurring charge: no amounts are deducted from the business without it initiating the payment itself each time. When your cycle is about to end, we notify you, and you may renew manually or let the subscription expire.

Your card details are entered on Moyasar's own payment page, so they do not pass through Farha and are not stored with us.

7. Subscription expiry and suspension

If you do not renew when your cycle ends, your subscription enters a short grace period during which your data and your page remain as they are; your business page is then gradually restricted from public visibility. Your data is not deleted upon expiry, and you may resume at any time with a new payment that reactivates your subscription.

You may stop using the platform at any time by not renewing. Since there is no automatic charge, no prior cancellation is needed to stop payment.

8. Refunds and subscription cancellation

Your Farha subscription is a digital service made available to you as soon as the payment is activated. Upon activation, you receive full access to your plan's features for its cycle; the subscription fee for the current cycle is therefore deemed due upon activation and is non-refundable for the period in which use of the service began.

There is no automatic renewal, so no new cycle is charged to you without you initiating its payment yourself. You may stop at any time by not renewing, with no cancellation fees.

If a technical error occurs in the payment, such as a duplicate charge or a charge without the subscription being activated, contact us at info@farha.sa within 14 days of the charge, and we will review the case and refund the amount charged in error.

9. Limitation of liability

The contractual relationship regarding any beauty service is between the customer and the business. Farha is not liable for the quality of the service provided or for any agreement made outside the platform.

10. Amendments and suspension

These terms may be updated, and users will be notified of material amendments. Any account that violates these terms may be suspended.

11. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia.