Frequently asked questions

Answers about what the platform offers today. Anything not mentioned here isn't available yet.

For customers

How do I book a service?

Browse salons or categories, open the business page, choose a service and then an available time from its published times, and confirm the booking. The request goes straight to the business.

Is a booking confirmed as soon as I send it?

No. The booking arrives with the status “Awaiting the business's reply”, and the business can accept or decline it. You follow the status on the “My bookings” page step by step until the service is completed.

How do I pay for the service?

Payment is made directly to the business. Farha doesn't take payments and doesn't charge a commission on bookings. The amounts shown at booking are the service price and the travel fee, if any, so you know them before confirming.

Can I cancel my booking?

Yes, from the “My bookings” page before the service starts. The time becomes available to others as soon as you cancel.

What is at-home service?

Some businesses provide their services at your home. The travel fee is shown as part of the cost before booking, and your address is requested when you confirm an at-home booking.

When can I review a service?

After the service is completed, from the “My bookings” page. Your review appears under the name “Customer” without your name, since publicly linking a name to a salon visit is a choice we don't impose on anyone.

Who sees my details?

Your name and mobile number reach only the business you booked with, for communication about the booking. Your details don't appear on the platform's public pages.

Which time zone are appointments shown in?

Always in Riyadh time and the Gregorian calendar, regardless of your device settings.

For businesses

How do I register my business?

Create an account with your email or Google, then register your business details from the dashboard. Your role becomes “Business owner”, and you can manage services, appointments, and bookings.

How much does the platform cost?

Plans and prices are listed on the pricing page. Your business starts with a free 14-day trial when you register, then you choose your plan and pay online, and your subscription is activated moments after the payment succeeds.

Can I change my service prices later?

Yes, at any time. Existing bookings keep the price agreed at booking time, so it doesn't change for a customer who booked at an earlier price.

What happens if two appointments overlap?

It can't happen. The system rejects adding any time that overlaps an existing time for your business, and rejects booking a time that was just booked, so there are no double bookings.

How does a business get verified?

The Farha team grants the verification badge after reviewing your business details; no business can grant it to itself. Your verification status shows in your dashboard, and showing it to customers across the platform's pages is in development.

Can I disable or delete a service?

Yes. You can disable a service so it disappears from your public page while its record stays, or delete it permanently.